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CVS Health Case Study | Pharmaceutical Fulfillment

 
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Optimizing Omnichannel Fulfillment to Meet Same-Day Healthcare Demand

CVS Health, a leading U.S. health solutions company, saw a massive rise in ecommerce and direct-to-consumer delivery during and after the pandemic, and they knew they needed to adapt.  

“The pandemic highlighted how we had to treat our supply chain and logistics network differently. It showed us we had to make select investments to ensure that whenever the next challenge comes, we're ready to face that challenge head on” explained Mario Rivera, SVP & Chief Supply Chain and Logistics Officer for CVS Health. 

After an extensive search to find the right partner, CVS Health chose Bastian Solutions. “They have a proven track record in this area,” said Jamie Tatum, Lead Director of Supply Chain Project Execution. “They've installed more AutoStores in North America than any other company. With Bastian’s help, we selected technology that really offered unique features that would make our operation more efficient and were the first to integrate AutoStore and Tompkins Robotics.”  


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“Our AutoStore and Tompkins Robotics solutions have exceeded our business case, driving both productivity and quality. We are currently in phase two and expanding our AutoStore and Tompkins Robotics systems in New Jersey to distribute additional categories to the Northeast.” – Dan May, CVS Health VP, Network Strategy & Engineering at CVS Health 

 

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Key Technologies

 

Results

“We now have a really nice fulfilment model whereby we ship these products by home delivery through four of our fulfilment centers. We also offer same-day delivery services where CVS items and prescriptions can be delivered in as little as three hours… The combination of our fulfilment centers and stores is allowing best-in-class service to all customers.” – Dan May, CVS Health VP, Network Strategy & Engineering at CVS Health 

  • Enhanced direct-to-consumer delivery options, including same-day service. 
  • Streamlined picking process with goods to person and pick-to-voice technologies. 
  • Increased flexibility and speed in replenishing inventory across thousands of retail locations. 
  • Reduced time needed to replenish to a single day by reducing number of deliveries. 
  • Improved accuracy and reduced cycle times for high-demand products. 
 

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