The Material Handling Blog

The fog of peak season. Does this sound like a similar experience to all warehouse operations team members? It’s earlier than usual and you know you have a very long day ahead of you. The building pulses with an electrifying energy but it's a frenetic, anxious feeling that everyone has in the pit of their stomach. The team knows that its “go time” as the customer order volume is going to be 3X the norm. As you walk out of the office and into the warehouse you are met with the sound of conveyor belts humming and the ceaseless beeping noise of forklifts darting all over the building. What is normally an orderly row of neatly stacked goods near pack out, now resembles a maze, as your team scrambles to locate items with urgency. Every corner of the warehouse is in motion, every aisle alive with the chaos of associates picking, workstations loaded with boxes for packout, and trailers are everywhere.

We’ve all heard some variation of the saying “Never Let a Crisis Go to Waste” but how good are we at recognizing the crisis and the best way to capitalize on it? As we enter this new year, we must acknowledge 2020 was unlike any other year in many ways, the COVID-19 pandemic disrupted everything in our lives: personal, political, and professional. The world learned to work from home, educate from home, and to the point of this article – shop from home. What can be learned from this “Great Accelerator” event to ensure distribution centers are ready to adapt in the future and improve throughput efficiencies? Here are three lessons from this past year, and a few recommendations for each to ensure the 2020 distribution center (DC) “crisis” doesn’t go to waste: