FAQs
If you have a question that is not answered below, please don't hesitate to contact us.
Q: What does your office do?
We are a full service Bastian Solutions office, offering all of Bastian’s products and expertise including conveyor, conveyor controls, sortation, robotics, palletizing, pallet handling, AGVs & AMRs, order picking systems & pick modules, goods to person, facility design, mechanical and electrical install, replacement parts and more. And we do it all in your area, with local support.
Q: Does your office handle turn-key solutions?
Yes, we provide solutions ranging from selling standalone automation equipment or installing fully integrated systems that include controls and software, using local resources and support.
Q: Does your office do facility walkthroughs/assessments?
Yes, we can visit your current operation, work to understand pain points and bring in the right resources for specific areas such as inbound, picking, put-away, and outbound. We have local staff who are supported by our nation-wide resources to help support changes in your facilities.
Q: Does your office manage installations / project executions?
Yes, we have local engineers and project managers that oversee our projects from start to finish along with supporting manufacturers and sub-contractors.
Q: Does your office have a technical service team for emergency or preventative maintenance needs?
Yes, we utilize our local engineers to determine the root cause and working with our approved sub-contractors, we can help solve issues and keep them at bay.
Q: Does your office sell parts? Even for products sold by someone else?
Yes, we sell parts for a variety of warehouse material handling and automation equipment we have sold and even for equipment we didn’t sell. As an independent integrator, we have access to parts for an incredible variety of technology solutions.